Refund & Cancellation Policy

Last updated: 21 June 2026

This Policy applies to subscriptions and payments on the connectxsignals platform (the “Service”) operated by ConnectX System Ltd (Saint Lucia). It forms part of, and should be read with, our Terms of Service.

1. Subscriptions and Billing

Followers pay a recurring subscription fee to copy a Signal for each billing period. Fees are charged in stablecoin via our payment partner, FintraPay, and renew automatically each period until cancelled.

2. Cancellation by You

You may cancel a subscription at any time from your account. Cancellation takes effect at the end of the current billing period; you retain access until then. Voluntary cancellation does not entitle you to a refund of the current period, and we do not pro-rate fees for the unused portion of a period you chose to leave.

3. Refunds Where a Signal is Blocked or Removed

If a Signal you subscribe to is blocked, suspended, or removed by the platform during a paid period such that copying can no longer occur, you are entitled to a pro-rata refund for the unused portion of that period. Such refunds are issued via the FintraPay refund mechanism to your wallet or original payment route.

4. Platform Fee

The Company technology fee (Platform Fee) is non-refundable except where a pro-rata refund is due under Section 3 or where a refund is required by applicable law.

5. Nature of Stablecoin Payments

Payments are made in stablecoin and are generally final once confirmed on-chain. On-chain transactions cannot be reversed by chargeback. Where a refund is due under this Policy, it is processed by the Company through FintraPay and may be credited to your platform wallet.

6. Provider Earnings, Escrow and Clawback

Signal Provider earnings are held in escrow and become eligible for release at the end of the relevant subscription period plus a buffer of seven (7) days, subject to a dispute and clawback window of thirty (30) days. The Company may withhold, reverse, or clawback amounts in cases of refunds, disputes, fraud, or breach of the Terms or of the AML/KYC Policy.

7. Withdrawals

Withdrawals of released earnings require successful identity verification (KYC) and are subject to the minimum amount, withdrawal fee, and frequency limits published in the Service.

8. Disputes

If you believe you are entitled to a refund or wish to raise a billing dispute, contact support@connectxsignals.com within 30 days of the relevant charge, with your account details and the transaction reference. We will review and respond in good faith.

9. Contact

ConnectX System Ltd (Saint Lucia) — billing and refunds: support@connectxsignals.com.